Frequently asked questions

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Before sending a message to our customer service department, please check the FAQ below to see if you can find the answer to your question.

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Presentation of the website

What is mySweetSavings?

Is mySweetSavings's website compatible with my web browser?

Signing up with mySweetSavings

What information do I need to sign up with mySweetSavings?

How much does a VIP mySweetSavings subscription cost?

Is my payment secure?

I am under 18, but I would still like to take advantage of this VIP subscription. Can my parents sign up for me?

Do I have to sign up for a specific period?

What kind of information will I be likely to receive from mySweetSavings once I have signed up?

I would like to end my subscription to the website, how do I do this?

My credit card statement lists an additional fee relating to my transaction. Why did this happen?

After-Sales Service Contact

I have a question about mySweetSavings, who can I contact?

How long do you take to reply to e-mails?

I have not received a reply to my e-mail.

My Account

How can I change my personal details?

How does mySweetSavings use my personal details?

I forgot my password, what should I do?

Welcome Offer

What is the welcome offer?

I no longer want to subscribe to the website, can I still take advantage of the welcome offer?

How can I send you my proof of purchase?

Why do you use the PayPal service for refunds?

I don't have a PayPal account, how can I set one up?


What is cashback?

How can I receive my cashback?


What is a deal?

I ordered a deal via your website and I haven't received my voucher/my order. What should I do?

Special offers

What are mySweetSavings special offers?

I have a problem with an order which I made via a special offer I found on your website. What should I do?

Weekly offers

How to use the weekly offers?

What is a weekly offer?

  • Best Prices
  • Secure Payments
  • Responsive Customer Service
  • No Commitment Period