Frequently asked questions
Before sending a message to our customer service department, please check the FAQ below to see if you can find the answer to your question.
Presentation of the website
What is mySweetSavings?
Is mySweetSavings's website compatible with my web browser?
Signing up with mySweetSavings
What information do I need to sign up with mySweetSavings?
How much does a VIP mySweetSavings subscription cost?
Is my payment secure?
I am under 18, but I would still like to take advantage of this VIP subscription. Can my parents sign up for me?
Do I have to sign up for a specific period?
What kind of information will I be likely to receive from mySweetSavings once I have signed up?
I would like to end my subscription to the website, how do I do this?
My credit card statement lists an additional fee relating to my transaction. Why did this happen?
After-Sales Service Contact
I have a question about mySweetSavings, who can I contact?
How long do you take to reply to e-mails?
I have not received a reply to my e-mail.
How can I change my personal details?
How does mySweetSavings use my personal details?
I forgot my password, what should I do?
What is the welcome offer?
I no longer want to subscribe to the website, can I still take advantage of the welcome offer?
How can I send you my proof of purchase?
Why do you use the PayPal service for refunds?
I don't have a PayPal account, how can I set one up?
What is cashback?
How can I receive my cashback?
What is a deal?
I ordered a deal via your website and I haven't received my voucher/my order. What should I do?
What are mySweetSavings special offers?
I have a problem with an order which I made via a special offer I found on your website. What should I do?
How to use the weekly offers?
What is a weekly offer?